Home&Garden Refund and Returns Policy

At Home&Garden, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a flexible refund and returns policy to ensure a smooth and hassle-free experience.

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Certain items, such as customized products, clearance items, or gift cards, are not eligible for returns unless they arrive damaged or defective.

How to Initiate a Return

  1. Contact Us: Email our customer service team at returns@homegarden.com or call us at 1-800-555-1234 to initiate the return process. Please provide your order number and a brief explanation of why you are returning the item.
  2. Return Authorization: Once your return request is approved, we will provide you with a return shipping label and further instructions.
  3. Shipping the Product: Package the item securely and include any accessories or manuals that came with it. Use the return label provided to ship the item back to us. We recommend using a trackable shipping service.

Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
  • Shipping fees are non-refundable, except in cases where the return is due to damaged or defective products.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receiving the item. We will provide a replacement or full refund, including shipping costs, at no additional charge.

Exchanges

We offer exchanges for defective or damaged products. For other exchanges, please follow the return process and place a new order for the desired item.

Non-Returnable Items

  • Customized products
  • Clearance or sale items
  • Gift cards

Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please check with your bank or credit card company as processing times can vary. If you’ve done this and still haven’t received your refund, contact us at support@homegarden.com.